FAQ'S - Frequently Asked Questions
Q: How do I place a phone order?
Give us a call at (305) 949-2989, and our friendly team will be delighted to help you with your gift selections and order details.
Monday through Friday: 9 AM to 5 PM EST - Saturday: 10:00 AM to 3 PM EST
Closed on Sunday and all major holidays.
NOTE: All orders placed on the days when we're closed will be processed once our office is open for normal business hours.
Q: When will my website order ship?
Ordering on our website is a breeze – just toss your favorites into the cart, head to checkout, and ta-da! You'll get an email confirming your order. Once our team works their magic and your goodies are ready to roll with FedEx ground service, you'll receive automatic email updates straight from FedEx.com. Tracking your shipment is a piece of cake, so you'll know exactly when your special gift package will land at its destination.
Q: Can I add a personalized message with my gift?
Absolutely! It's as simple as can be. When you have made your selection of your perfect gift, you'll see a box that says, “GIFT CARD MESSAGE.” Just click in there, add your heartfelt message for your lucky recipient, and voila! Adding your personal touch to your gift makes it more special.
Q: How is the wrapping done for my gift basket?
Our gift baskets are carefully wrapped with high-quality clear shrink wrap, ensuring security for both shipping and local hand delivery. Additionally, our gift boxes are beautifully adorned and tied with charming ribbon.
Q: Can you create custom gifts?
Absolutely! We're all about crafting something special just for you. Give us a shout at (305) 949-2989, and let's chat about your ideas. We offer personalized options such as custom printed ribbon and personalized message cards. You can email at sales@joycesbaskets.com with all the details.
Q: Is it possible for me to pick up my gift order from your store?
Joyce's Baskets operates as an online gifting company, and our operations are based out of a dedicated facility rather than a retail storefront. To ensure utmost convenience for our customers, we offer local hand delivery and nationwide shipping of gifts directly to the recipient's home, office, or hotel.
Q: Can I add or substitute products in my order?
Absolutely! You can add products or substitute items, provided we have the item available and it's of equal value. Additionally, you have the option to include an extra product in your gift for an additional cost. We take pride in ensuring that we meet your expectations in terms of presentation and quality for the gifts you've chosen to send to your recipient!
Q: Do you offer local hand delivery?
Absolutely! We provide local hand delivery services, ensuring your gift reaches its destination with a personal touch. Please make sure your delivery address and zip code are within our designated local delivery radius without any restrictions. Please see our Local gift delivery service page.
Q: Is same-day delivery an option?
Same-day deliveries may or may not be available; please contact us at (305) 949-2989 before 10:00 am (EST) for more information. Do not place your order online before calling us first for available.
Q: Do you ship/deliver to Hotels?
While we don't ship individual gifts to hotels, we do offer hand delivery services to local hotels within our designated delivery area. For corporate large function/event gifts to be shipped, please by email sales@joycesbaskets.com with your details.
Q: Which carrier is utilized for the shipment of my gift order?
By default, we use FedEx Ground services unless alternative instructions are provided by the purchaser. If you require expedited services, kindly get in touch with us through phone at 305-949-2989 or via email at sales@joycesbaskets.com.
Q: Do you provide gifting services for industry/business professionals?
Absolutely! Be sure to consider us for sending your clients thank you and appreciation gifts or planning an event. Our offerings include gifts that are specifically tailored to meet the unique needs of your business.
Q: Can you manage large volume corporate orders?
Absolutely, we specialize in handling large volume corporate orders. Reach out to our corporate gift services department via email or phone, and we'll gladly assist you with your project. Our dedicated corporate design team is available to make the gifting process seamless. We offer personalized options such as custom printed ribbon and personalized message cards. Please note that the lead time for large volume orders is 7 to 10 business days.
NOTE: During the peak holiday season, we establish a deadline for order submissions to accommodate the heightened demand. To ensure timely processing, we strongly recommend submitting your order request as early as possible. This proactive approach helps us meet your needs efficiently and ensures a smooth experience during the busy holiday period.
Q: Can you customize corporate/business gifts with our branding items or logo?
Absolutely! We can incorporate your logo on hang tags, message cards and imprinted ribbon. Additionally, we offer branded logo boxes; however, there is a minimum purchase requirement. For further details on branding boxes for your company, please email sales@joycesbaskets.com. We look forward to providing you with personalized and branded gift options.
Q: Can I send gifts to recipients in multiple locations?
Absolutely! Our website offers a convenient "multiple shipping address" option at checkout, allowing you to send gifts to different locations with ease. If you're placing a large order of 25 gifts or more with multiple shipping locations, please reach out to us directly via email or phone at (305) 949-2989 so we can assist you with the process.
Q: Can you deliver to hospitals?
Regrettably, we currently do not offer shipping or local deliveries to hospitals.
Q: What are the additional costs if I need expedited shipping?
For sure! If you're in a bit of a hurry, we totally get it. Just reach out to our fantastic team at (305) 949-2989 or send us an email at sales@joycesbaskets.com, and we'll fill you in on all the details and pricing for that speedy delivery you're after. We're here to make sure your gifts arrive right on time!
Q: How can I obtain my tracking number?
Your FedEx tracking number is generated once your order is prepared for shipment. Shipment notifications are sent directly from FedEx.com, including the tracking number. If you haven't received the notification, please check your spam filter, as some clients may face difficulties receiving these emails due to restrictions set up at their email server level.
Q: Do you ship internationally?
Sorry, our shipping adventures are exclusively within the USA.
Q: Can a gift be hand-delivered to a college?
We exclusively use FedEx ground service for all our deliveries to college campuses, and unfortunately, we do not provide hand delivery service to colleges. Typically, the package will be directed to the mailroom on campus, as colleges have established procedures to ensure the safe delivery of items to students.
Q: What are your business hours?
Our regular business hours are from Monday to Friday, 9:00 AM to 5:00 PM EST, and on Saturdays from 10:00 AM to 3:00 PM. We are closed on Sundays. During major holidays, our operations are temporarily closed. Orders placed during these holiday periods will be processed and scheduled for local hand delivery or shipping within our normal business hours.
We reserve the rights to change, update this policy at any time.